General FAQ

The Wellnessresidenz Alpenrose is distinguished by its holistic “Der alpine Kraftplatz” concept: luxurious wellness and aquatic areas with an adults-only section, high-quality all-day dining, a prime location on Lake Achensee for summer and winter sports, and a comprehensive range of included services. The resort combines active vacations and relaxation with a strong family-friendly atmosphere and offers two distinct living environments—from cozy Alpine charm to modern private spa luxury—with the traditional Alpenrose and the exclusive Cocoon.

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A stay at the Wellnessresidenz Alpenrose and Cocoon includes a comprehensive all-inclusive package featuring dining, wellness, sports, and family care. Included are all-day “Kraftplatz” pampering board with non-alcoholic beverages, access to the over 8,500 m² wellness and water worlds, a comprehensive fitness, class, and activity program including free sports equipment rental, as well as professional childcare and youth supervision with adventure and play areas. The offer is complemented by free services such as underground parking, train station transfers, and Wi-Fi.

You are welcome to arrive as early as the morning of your arrival day.
Our breakfast buffet is open daily from 7:30 a.m. to 11:00 a.m. On the day of arrival, you can book it at a special rate of €20.00 (instead of €30.00). We will do our best to have your room ready for you as soon as possible, but no later than 3:00 p.m. On the day of departure, we need the room back by 11:00 a.m. On the day of arrival and departure, you can use our wellness area even before check-in or after check-out. Our alpine Kraftplatz Light Lunch (1:00 p.m. – 4:00 p.m.) is also included on the day of arrival and departure.

No, except for Christmas (Dec. 18–26) and New Year’s week (Dec. 26–at least Jan. 2), as well as around Catholic holidays (Corpus Christi, Ascension Day, Pentecost)

Yes – stays can also be booked at short notice. For more information, visit:
https://www.alpenrose.at/angebote/

Yes, as a guest of the Cocoon Wellness Hotel, you have full access to all the facilities and included services at the Alpenrose Wellnessresidenz. Since the Cocoon is part of the larger resort—the “Alpine Kraftplatz”—you can enjoy all the benefits of both properties (which are connected via an underground passage).

Directions:
By car: Via Munich–Kufstein–Wiesing/Achensee or toll-free via the Achen Pass.
By train: Get off at Jenbach station; the hotel offers free pickup.
By plane: Innsbruck Airport (45 km) or Munich Airport (160 km); transfers available upon request (for a fee).

Arrival & Services:
Valet parking in the free underground garage (1 parking space per room). EV charging stations are available (for a fee).

Address: Mühltalweg 10, 6212 Maurach/Achensee A free regional bus
is available on site.

German, English, Hungarian, Croatian, Italian

Valet parking and underground parking included. Free pickup from Jenbach train station; airport transfer available upon request for a fee.

Yes – the hotel has several charging stations for electric vehicles.
We charge €10.00 per stay for charging.

Dogs weighing up to 40 kg and with a maximum shoulder height of 40 cm are welcome. Dogs must be kept on a leash throughout the hotel.
€30.00 per day per dog; final cleaning fee of €75.00 if required.
Dogs are not permitted in dining areas, wellness facilities, or sunbathing areas.
Dog supplies and services available upon request. For more information: https://www.achensee.com/en/joblife/hunde/

Cash, Visa, Mastercard, or debit card

Cancellations are only valid if made in writing. Cancellations are free of charge up to 1 month before arrival. After that, or in the event of early departure, we will charge for the entire stay—unless we are able to rebook the room. The Austrian Hotel Contract Terms and Conditions apply.

To confirm your reservation, we ask that you make a deposit of €220.00 per person to our designated account. Bank details / IBAN

In Austria IBAN AT79 4239000610102222 BIC: VBOEATWWINN

In Germany: Volksbank Rosenheim IBAN: DE78 7116 0000 0000 087017 BIC: GENODEF1VRR  

In Switzerland: Postfinance € Account IBAN: CH61 0900 0000 9158 36770 and BIC: POFICHBEXXX

Yes, there is free Wi-Fi throughout the hotel.

Internet access is included in the resort’s standard amenities and is available in the following areas:

Rooms and Suites: Free Wi-Fi internet access is available in all guest rooms.

Public areas: The entire hotel is covered by Wi-Fi

Yes, you can choose from a variety of gift certificates. For more information, please visit the following link: Der alpine Kraftplatz Alpenrose - Gift Certificates

The Cocoon offers accessible rooms

A laundry and ironing service is available for a fee. We also offer dry cleaning for delicate garments and a shoe-shining service with several shoe-shining machines.

The AchenseeCard is your free guest card that offers many discounts in the Achensee region, such as on mountain railways, at Atoll Achensee, museums, boat tours, Fly Achensee, and the toll road to the Karwendel valleys (some offers are season-dependent).