General terms and conditions

The following Austrian Hotel Contract Conditions (ÖHVB) apply. 

All prices for holiday rooms, comfort rooms and suites are quoted in euros and are per person per day (with the exception of the Penthouse Suite and Residenzvilla, which are for a minimum of two people) and include the wellness indulgence package and use of all Alpenrose wellness facilities.
For rooms and suites occupied by just one person, there is a single-use surcharge of 50%. There shall be no refund for any services that are unused by guests.
Discounts: In a room with two full paying persons
Children from 0 to 3 years free of charge – the child allowance is valid up to 16 years of age.

Once a reservation has been made (thus constituting an accommodation contract), the reservation is subject to the Austrian Hotel Contract Conditions (dated 23 September 1981) of the Austrian Tourist Accommodation Association. Please note that the prices quoted in our price list take precedence over the prices quoted in the reservation confirmation should these deviate from the former.

Cancellations are only valid if provided in written form. The provisions of the Austrian Hotel Contract Conditions shall apply. Should we be unable to find an alternative guest for the accommodation in question in the event of a reservation being cancelled at short notice or following a premature departure, we will unfortunately be forced to charge the full price for the entire stay. All cancelations until the prior to one month before your stay, will be able to get the full refund.

Hotelstorno plus:
More than just cancellation protection (without an excess) for your holiday in Austria. This insurance package provided by the Europäische Reiseversicherung insurance company also includes cover for early departures, for extra expenditure incurred in the event of a delayed arrival or an involuntary extension of the holiday as well as search and rescue costs. Valid for a holiday of a maximum of 31 days.

Simple premium calculation and RESERVATIONS

Once you have made a fixed reservation, you will need to pay a deposit of € 220.00 per person into our bank account:

  • In Austria IBAN AT79 4239000610102222 BIC:  VBOEATWWINN
  • in Germany Volksbankkonto Rosenheim IBAN: DE78 7116 0000 0000 087017 BIC: GENODEF1VRR  
  • in Switzerland: € Account IBAN: CH61 0900 0000 9158 36770 and BIC: POFICHBEXXX


Check in:
Guests may check into their rooms from 3.00 p.m. onwards. If you will be arriving after 7.00 p.m., please inform us in advance. 

Check out: We ask that you vacate your room by 11 a.m. on the day of departure. On the day of departure you are welcome to use the entire wellness area up to 5.00 p.m. at the latest. 

Payment methods:
Cash, ONLINE payments using an EC cheque card (A/D/NL) VISA/MASTERCARD. 
Place of jurisdiction is Schwaz, Tyrol.

3rd and 4th person € 150 at "Alpenrose"

3rd and 4th person € 165 at "Cocoon"

Dogs and other pets:
€ 30,00 per day (without food); final cleaning if required, € 75,00. Please understand that dogs are not allowed in the dining and wellness areas or on our sunbathing lawns. Our Alpenrose Dog Post provides a summary of what we feel is important for two- and four-legged friends to live happily alongside each other. 

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